Mounika.
01 / EXPERTISE
Retail & Hospitality Professional

MY
PROFESSIONAL
JOURNEY.

Showcasing hands-on experience in retail and hospitality operations, customer service, and team collaboration.

02 / IMPACT
1+ Years of Experience

Service & Operations

03 / TIMELINE

Work Experience.

DEC 2025 — PRESENT Walmart

Overnight Associate

Replenished and stocked merchandise efficiently during overnight shifts, ensuring products were organized, properly labelled, and readily available for customers.

JUNE 2025 — DEC 2025 Cherry's Dessert Cafe — Waterloo

Cafe Staff

Delivered exceptional customer service by taking orders, answering inquiries, and creating a welcoming cafe experience while preparing desserts and beverages.

KEY RESPONSIBILITIES Customer Service Focus

Operations & Service

Maintained accurate inventory levels, operated POS systems, processed transactions, and balanced customer service with food preparation in fast-paced environments.

04 / STACK

Tools & Systems.

Microsoft Excel
Microsoft Word
Microsoft Outlook
POS Systems
Digital Payments
Inventory Systems
Office Suite
Cash Handling
05 / ACADEMIC

Education.

Conestoga College — Waterloo, ON
Graduate Certificate in Financial Technology

Currently enrolled (May 2026 — Present)

Conestoga College — Kitchener, ON
Graduate Certificate in IT Project Management

Completed (May 2025 — December 2025)

06 / MASTERY

Working Skills.

Customer Service 95%
Retail & Store Operations 92%
Cafe & Hospitality Operations 90%
Inventory & Merchandising 88%